happy to share a few
GUESTS COMMENTS from past guests of this condo:
Doug, We had an
absolutely lovely time! Ariel was so helpful. The condo is superb.
Lorah S. Oct 2017
Hello Doug and Desiree!
We all had such an enjoyable and RELAXING time during our stay at
condo Laguna Del Mar last week. First and foremost, I want you to
know how accommodating, professional, helpful, (on and on...) There
are not enough positive adjectives that I can say to describe Ariel,
Nelly, all housekeeping, grounds maintenance and security guards at
the property! Everyone we came in contact with were top notch!
Secondly, LOCATION, LOCATION, LOCATION.
The Laguna del Mar unit #003/004. Well, it
could not be better. It was so nice to walk out our doors to view
and enjoy the pool, beach and lagoon. The property itself is in
beautiful shape and cared for with the greatest of pride as
evidenced by all staff. The layout of the kitchen, common rooms and
bedrooms were perfect for our group. It is "traditional" in so many
great ways - art work, pottery, paintings, wood furnishings and
upholstery patterns, tiled floors, wall colors and such items are
great. It does not have that "contemporary" stamp that is easier
nowadays to achieve. It was very clean from a housekeeping
perspective. Having the feeling of being "at home" only added to our
positive experience. Now, please understand with that being
said - the condo is getting very tired. Keeping in mind we had
pre-viewed the property last year when we stayed in #002, I knew to
a degree what to expect. I'm sure this condo must have many rentals
throughout the year and thusly, have a lot of traffic. Had I not
pre-viewed this property last year, I would have been disappointed
with the particulars. The furnishings, upholstery and
linens of basically all within the unit are in need of re-upholstery
or replacement. Kitchen cabinetry is in need of repairs in
particular by the refrigerator area. Things like a hook being placed
near the master bath sink and the set up in the master shower - is
such that it gets very wet outside the shower on the tile and is a
design problem. I would also suggest not using the "split" toilet
seats. I don't want to get into more particulars that you may
already know and I am only giving my opinion. In these matters it
does not compare well to Unit #002. I understand these condos are
all individually owned, so it is up to each owner to make upgrades
and determine how much they want to spend on updates. Thankfully, we
did not leave Dan's phone behind this year! We look forward to a
future return to the Quinta Luna complex! I hope all is well
with you and yours.
Ali, March 2017
TRIP ADVISOR REVIEW Feb, 2017: My family and I recently stayed at the Laguna de Mar condo in Puerto Adventuras and had an amazing holiday. The condo is
extremely spacious and beautifully kept, we were 6 adults and 1
child, and we all had our own space, it was definitely not crowded.
We spent the majority of our time on the patio, the pool and the
beach, which are all literally 10 steps from each other.
The kitchen is extremely well equipped, we took turns cooking meals
and there was nothing missing that we needed. The fridge
is huge, and easily held our groceries and cervesas. We
hired a couple of local ladies to come in and cook us dinner one
night and it was amazing. We ate for 2 days with the
amount of food they prepared for us. There was not a
single thing that this condo was missing. Because we
stayed for more than a week, the cleaning ladies came in halfway
though our stay and they did an incredible job. We were
just expecting them to wash the towels (you go through a lot of
them) and change the bedding, but wow, they really went to town on
cleaning. By the time they were done, the condo looked
just like when we arrived. All the staff at the complex
were very friendly and extremely hard working. Huge
shout out to the pool guy, the gardener, the night watchman, and the
lovely cleaning ladies. Ariel is the building manager
and he was great. Anything we needed, he was our guy.
The grocery store is across the highway, a very short taxi ride and
quite easy to maneuver. Don't rely on purchasing
groceries or liquor in the village. There really is no
grocery store, and the liquor is much more expensive in the village
shops than at the grocery store. The village center is
about a 15 minute walk from the condo, and is awesome.
We always stopped for drinks or had dinner somewhere different each
time and we never came close to trying them all. The
village is built around a large marina, and has lots of restaurants,
your basic gift/souvenir shops, a dolphin discovery with sea lions,
and manatees, and a 9 hole golf course and tennis courts.
We booked a catamaran trip through the activities center and it was
easy and the staff very professional. The village is a
gated community and we felt very safe. We tended to
stick around the condo for most of the trip and didn't do a lot of
excursions since everyone in our family had been to Mexico
previously and have already seen most of the big tourist
attractions. Condo Laguna del Mar is the perfect place
if that is your type of holiday. We swam, sunbathed,
read and ate guacamole for the majority of the trip. We
have all traveled to numerous all inclusive resorts over the past 15
years and I would be perfectly happy never going back to one.
At Laguna del Mar, there was no schedule for meals, no lining up for
dinner reservations (and no lining up like prison inmates for your
meals at the buffet), nobody trying to sell you a time share, and no
getting up at 6:00 am to put a towel on a deck chair. I
highly recommend condo Laguna del Mar or ANY of the properties in
the Quinta Luna complex. Thank you to Doug and Desiree
for their excellent service and attention to detail. We
would not have had such a great vacation without your help and
expertise. We will be back!
Hi Doug & Desiree, Thank
you so much for everything, our trip was awesome. The condo was
perfect, and we loved P.A. My husband Simon and I had stopped by
the village for dinner a few years ago when we stayed at the nearby
El Dorrado resort and always thought we'd like to stay there. We
were not disappointed, and I think we've been lured away from all-inclusives
for life. We've been fleeing the Canadian winters every February
for 15 years, so we are definitely going to look you up again in the
future. Sorry I didn't get to meet you in person with the boys last
week. Is there an official site that I can post a review of the
property for you? Thanks again for all of your help, your
attention to detail and eagerness to help us out was very much
Doug, We have had the best vacation ever....
The condo is outstanding. Sorry I was not able to meet you during
our stay.... You will be hearing from me for our next vacation....PS
the Chef was outstanding I loved her.... Such an amazing lady, For
me the highlite of my trip.... thanks again. Jamie L. Jan
Hello Guys. We absolutely loved the condo!!
Beautiful views and great access to the beach. All the staff were
very helpful, but especially Arielle and Nellie were very
accommodating. Will definitely recommend your company, and keep it
in mind for future travel. Thank you, Tracey D. Jan, 2017
It was a wonderful trip and a wonderful condo! Clean, conveniently
located, helpful staff. The condo was fabulous. We
will likely stay again.. THANKS. Alix S. Nov 2016
All very good, we enjoyed a lot, thanks to all. Pablo M.
We are the family who was renting
your condominium in Quinta Luna the last week. We are about to
leave the place and I wanted to take two minutes to let you know how
exceptional our holidays were. Your place is a very cozy, yet
luxurious apartment. The equipment and furniture were above our
expectations. And what an extraordinary location with a wonderful
view and access to the pool. Once again, thank you for letting us
enjoy this perfect week. Once again everything was perfect,
including the transportation from and to the Cancun airport. Thanks
for everything and hopefully we will be back next year. Best
regards. Stephane R. July 2016
ONLINE REVIEW: We
rented this condo for a family get-together through Brisa Caribe.
Everything went flawlessly. The renting agent was excellent in
setting things up, including transfers from the airport to arranging
personal tours. The condo has an amazing view of the infinity pool
just past the expansive patio, and private beach area just past the
pool, The grounds are maintained daily and rival any 5 star resort
we have ever stayed at. Location of the property faces south which
provides a wonderful breeze across the patio. The kitchen is well
equipped, including pots, pans, flatware, dishes, glasses,
dishtowels, toaster, toaster oven, coffee maker, and dishwasher. The
restroom in the master bedroom is spacious and has a walk-in shower,
but there is not a door to the toilet. In the closet area is a small
safe. One of the guest rooms has its own restroom, and sliding glass
doors leading out the a small patio. The second guest room has a
restroom just outside the room, but no view outside the room. The
condo is very spacious, a result of making one unit out of two
separate condos. This gives an expansive living room and dining room
area, and a generous sized patio. Plenty of room for everyone. There
is a laundry room on the ground floor steps from the condo that
contained two washers and two dryers, but only one dryer was working
while we were there. They charge $20/week to use the laundry paid to
the condo administrator who will give you a key to the room. The
administrator's office is located just past the front entrance to
the condo.. The owners have a loose leaf binder inside the condo
with information about the property, and they stated the laundry
facility is located above the third floor. I learned that laundry is
only for the staff. Overall, fantastic location, beautiful condo,
wonderful staff, with a view of the ocean and beach that you don't
get tired of looking at.
and Desiree, We very much enjoyed our stay at Quinta Luna.
What a beautiful place. You can’t always tell exactly
how nice a place is by the pictures, we have had some
disappointments, but units 003 & 004 were accurately represented.
We were all very impressed and pleased. As for helpful
feedback to you, I really can’t think of anything. I always
received prompt replies, even going out of your way to set us up
with transfers and tours. I don’t know how you could have done it
any better. I stopped by Wednesday to meet you and say "Hello", but
you were in Playa according to Shelly. Sorry I missed you. As
for your recommendation and setting up of the transfer company, that
was spot on. The owners picked us up at the airport, and after that
we had David as our driver for everything else.
Excellent job. Right on time for everything. And our kids really
enjoyed their excursion to Chitzen Itza. David took good care of
them. Our vacation and family get-together was a big success,
due in no small part to your help. Thank you all very much.
Respectfully, Vance V. May 2016
ONLINE 5 STAR REVIEW: Our jaw dropped when we entered Laguna del
Mar. It was absolutely stunning and suited our group perfectly.
Quinta Luna is perfectly maintained with incredibly hard-working and
responsive staff. It felt very private and we loved having the pool
right off our veranda. We rented a car, did all our grocery shopping
across the highway, and enjoyed downtown "PA" each evening. Would
return in a heartbeat!
WE had a wonderful stay.
Everything greatly exceeded our expectations. Jean.
Hi Doug and
Desiree, The Condo was great and the staff was very helpful.
It was a vacation we would definitely repeat. I have no
complaints. Thank you,
Charlton, April 2016
ONLINE REVIEW posted March 2016:
Wonderful! Every detail was considered, the condo is fabulous. Our
experience was great. The view from the condo couldn't be better. We
were a family of 5 with 2 teenage boys and 88 yo grandma. The
location was perfect for x-caret, color and xel-ha and to visit
Tulum. The Puerto adventuras village was fun and clean. We also took
time to go to the other side, you know the poor side and helped with
donations. It was great for anything you are looking for, long walks
on the beach, adventure, cenotes...we went to visit friends at an
all inclusive in cancun...what a difference! This is much better.
You don't need to bring snorkel or scuba equipment, just bring small
amount of clothing, the condo has laundry facilities. Like they
said, just bring your toiletries. Also be prepared to tip, these
people work hard to make your stay great, they deserve it. Everybody
is happy with usd although we brought some pesos as well.
Hi Doug and Desiree, Happy New
Year to you also, all was perfect, from the condo to all other
arrangement you book for us. In time and very good. The city
is also great and have good accomodation to complete condo living.
I will for sure contact you again and recommand you and your places
to my family and friends. Great service !! Here it
is actually minus 18 celcius with the wind we feel minus 30 …
Regards ! Guy D. New Year 2015/16
Hi Doug - thank YOU for the amazing places to stay!
Wow they really exceeded our expectations! We had such a great
trip, and credit the beautiful condos, as well as their perfect
location, as a huge factor. In fact, our kids asked if we could
stop doing things and going places so that they could just stay
there and spend the day! ;) It was heavenly. We feel truly lucky
(especially since there's freezing rain falling in my backyard here
in Wisconsin as I type this!). THANKS AGAIN, Brynn D. Nov
loved Laguna del Mar and had a great time in Puerto Aventuras. The
condo was so comfortable and had everything we needed. The location
is beautiful and relaxing. The chef was absolutely fantastic too!
Already dreaming about the next trip... Sara B, Oct
The condo was fantastic, very well equipped with a
fantastic view! Kim S August 2015
Desiree – it exceeded our expectations in every way! You undersold
and over delivered! I can’t tell you how grateful we were for Doug’s
recommendation of this fabulous place. We will certainly try
and rent this property again! Have a Happy Easter and thank
you for everything. You were a pleasure to work with. Rich,
We stayed in Quinta Luna #004 and loved it. It is a
beautiful condo and the location is amazing. We were able to
visit Mayan ruins, swim in cenotes, visit beaches, and go shopping.
Our three daughters had a wonderful time. I want to point out
that the staff working there were exceptional. Whenever we
needed drinking water or had any questions, they were helpful.
Overall it was an amazing vacation and we are very pleased..
Wow, what an amazing place.
Picture perfect. The unit was amazing and so beautifully
designed. I am looking forward to a return trip to this unit
next winter. The unit is very private and has the best view
ever. The resident manager was amazing. He was so
helpful and kind. I loved having the pool right in front of
the veranda and the ocean and lagoon beyond. Great snorkelling
too. C.K. Nov. 2014
ONLINE REVIEW: Quinta Luna is a quiet &
quaint condo complex with very friendly staff. The description &
photos of Laguna del Mar accurately depict what you get - an
expansive, clean, very beautiful & artfully decorated condo with
plenty of different options for sleeping, lounging and eating. We
had more than enough space for 3 adults and 2 teenagers. The main
patio is fabulous - ground floor and poolside, nice for lounging &
watching the ‘kids’ swim, yet still had plenty of privacy. A
separate smaller patio off the master bedroom offered very private,
quiet morning coffee space. The owners provided helpful
area-information binders & maps. Wifi was particular to certain
locations within the condo. The condominium grounds staff work
non-stop (almost!) to maintain the pool, beach and gardens – very
clean. And the Manager is very helpful. The pool was smaller than
expected, not quite large enough to swim laps but large enough to
swim leisurely and splash around with kids.
The area felt perfectly
safe – we walked many nights late into the evening from our condo
into central Puerto Aventuras and back. Quinta Luna also provides
night security on the grounds. Puerto Aventuras, a gated residential
& resort community, has plenty to offer with numerous restaurants,
gift shops, dolphin viewing, pharmacies, local fruit market on
Saturdays, fishing charters, golf cart rentals, bank machines,
currency exchange booths, bike rentals, snorkelling gear rentals,
taxis and tour companies within walking distance (10-15 minutes). A
grocery store is located on the highway just outside of Puerto
Aventuras – a 30 minute walk for the ambitious or a $5 taxi ride.
From the highway you also can wave down the local bus (Collectivos –
large vans) to take you to other nearby towns and tourist sites
(Playa del Carmen, Tulum, Xel Ha, Akumal, Xcaret). Travelling from
Cancun to Puerto Aventuras took us about 1 hour with a pre-arranged
Transportation company through the condo owner. The cost seemed high
for this service however we did not compare other options such as a
car rental or a company at the airport or the bus system. We paid
for the convenience of having a ride waiting for us at the airport &
a pre-arranged pick up time to return us to the airport. Staying at
Quinta Luna we had a nice mix of comfort, convenience, relaxation
and exploring on our vacation. We would definitely rent Laguna del
Mar condo again and would recommend it to others.
We had such an amazing stay here. The unit was beautifully designed,
ocean front, peaceful, and just perfect. I loved the privacy this
unit offers. It felt like we had the whole place to ourselves. The
staff on site was wonderful. The snorkeling just on the other side
of the rocks was great and the water crystal clear. I can not wait
to rent this unit again!!!! Puerto Adventurous is such a beautiful
place and this Ground Floor unit was amazing.
We had a great fantastic time at this place. It's beautiful and
we plan on trying to get there again. I appreciate everything you
have done. We will hopefully be talking to you in the next
year or so. Thanks so much. Jenn C. Oct 2014
I took my
daughter and son and son-in-law and 3 grandchildren for an April
vacation. My son-in-law didn't want to travel to Mexico, but 5
minutes after we arrived, he said it was he favorite place ever. The
pool is right outside the door, and my three grandchildren were in
it constantly. They also loved the lagoon and swimming with the
The adults loved having a Margarita on our porch and
watching the sunsets. The condo is beautiful inside and out. It was
perfect for all of us. The kids liked the media room at night to
watch a movie. I preferred to sit outside and listen to the music
coming from across the lagoon. All the staff at Quinta Luna are
excellent. If you need anything, someone is there to help you. It is
clean, and they even clean the pool everyday. We all plan to rent it
again, when we can get everyone together. Sally L.
We really had a wonderful vacation at
Laguna del Mar... Everything was perfect! We really love the Condo
and all the Mexican Artisan Art Pieces, the pool was so appreciated
and the whole complex was well taken care off. Thank you!!! Jacinthe
B. May 2014
Doug, Just wanted to let you know we really
enjoyed the condo last week. It exceeded our
expectations. Everyone was helpful and made us safe
and welcome. Tom G. March 2014
Hello Doug/Desiree, We
enjoyed our stay and were very satisfied with the
accommodations and service provided by you. Thank you for
your prompt replies to our inquiries. Daniel G. Jan.
Hello Doug, we had
a great holiday at quinta luna, the condo was fantastic !!!
François P. New Years 2013/14
Hi Doug, We
are home and trying to adjust to the 50 degree temperature
difference!! We had a wonderful vacation. The condo was beautiful
and perfect for our family. I can't imagine staying anywhere else.
The kids were able to play in the pool whenever they wanted, we
spent lots of time on the patio relaxing and of course, the food was
amazing. Margarita the cook you arranged and her sister were
wonderful to us. We were very impressed and grateful for the
service. We have already begun talking about coming back next year.
Hopefully, this time the rest of the family will be joining us.
Thanks again! We look forward to coming back in the future.
Nikki and family, March 2013
Doug, 5 star rating for this condo and
location. I think we have set a bad precedent now when booking
vacation homes. Everything was perfect. Wayne M. Jan. 2013
John - thank you for renting us your beautiful apartment in Puerto
Aventuras! I wanted to personally thank you. We have just
returned from a wonderful week. The condo was so beautiful, the
location lovely, and the nearby restaurants were convenient and
varied. And thank you, Doug, for your help before our travels. L.
Gamble, Jan. 2013
Doug! We had a fabulous
time and the place is amazing. The staff, especially Ariel, were
very helpful. Molly R. Dec. 2012