OUR SERVICES & WHAT TO EXPECT

OUR SERVICES:  We are an online Vacation Property Rental agency based in Puerto Aventuras Mexico.  We represent for short term rental, a number of privately owned luxury villas and condos on the beautiful Riviera Maya. We are not a property management company or real estate agency.

Our responsibility to the owners of the properties we represent is to find suitable renters for their property.  In doing this we screen potential guests, execute rental agreements, collect payments on behalf of the owner and provide guests with the information they require to show up on the door step.

Our responsibility to the guest is to accurately as possible describe the property and the conditions that the owner is willing to rent under, then provide the information the guest needs to prepare for arrival at that property.  We attempt to do this through visiting the properties, posting photos, writing descriptions, executing rental agreements and answering questions about the property that the guest might need to help them with their decision and preparation. 

Through the web site we provide guests with maps, guide to area attractions & services, restaurant listings, answers to Frequently Asked Questions, and general information to assist guests with their vacation planning.  We also employ a concierge who is available to assist our guests with activity planning.

Please be very aware that nearly all of the properties we offer are Self Catering Vacation Rentals.  (Villa Belha is an exception and targeted at those wishing to be spoiled)  NOTE: If you are someone who is looking for a high level of personal service, then I am afraid we and most of the properties we provide, may fall short of your expectations.

We try hard to ensure that items listed in the property amenity list are in place, in working order, and the descriptions are as accurate as reasonably possible.  HOWEVER, you should be aware that décor, colors, inventories and amenities may change at the owners discretion and without notice.  Your rental agreement is with an individual owner for a specific property.  We cannot move you to another property or provide refunds if you are not satisfied with the property you rented.

To learn more about Doug Wasmuth the owner of villa Brisa Caribe and this business, please click here.  ABOUT US
 

WHAT TO EXPECT:  Each property owner has an Administrator or Management company employed directly by them to manage the property and handle guest concerns while on the property should they arise.  These are the people you will deal with after you arrive.  These people are not dedicated to one individual property but may manage/administrate a number of properties.  They are not butlers, housemen/women, or expected to provide a concierge service.  In fact unless there is a problem, in many cases you will not even meet them. 

Many, but not all of the property owners will either have their manager/administrator stop by to provide a short orientation about the property, or they will have a book with information about their home and area to help you settle in.

All properties have large bottles of purified drinking water included in the rates. 

All properties provide linens, bath towels, beach towels, and hand soap.  

VILLA RENTALS: Each villa rental includes a maid or cleaning service provided Monday through Saturday.  While in some cases the maid might live in a small house 'casita' on the property, they are not expected to function as servants, chase after you picking up, baby sit your children, provide snacks & meals, mix your drinks, do your laundry or wash your dishes.  (although some will do some of these things for an additional fee) 

None of the villas have laundry machines available for guest use.  In some cases the maid will do guest laundry for an additional fee.  If this service is available, it will be noted under the amenities. 

Most villas do not have daily towel or linen changes.  These are normally changed once or twice a week as noted under the amenity list of the individual property. 

A Mexican cook is available at most villas. Each villa owner has made their own arrangements for this service.  Some villas have cooks included in their rates.  In this case it will be listed under the amenities.  At many of the villas the maid will also prepare breakfasts and/or dinners for an additional fee.  At some villas the services of a contract chef or Mexican cook is available.

Each villa rental will also have an individual who is responsible for gardening, pool cleaning and light maintenance.  In some cases this person may be the husband of the maid and live in a casita on the property.

CONDO RENTALS: Each condo rental includes a cleaning at departure.  Many condos have one or two mid week cleanings included in the rental rate or additional cleaning available for an extra charge.  See the amenity list of each individual property for details. 

Many of the condos have a washer and dryer available to the guests.  If available it will be listed under the amenity list of the individual property.  

The services of a contract chef is available at all condos subject to availability.

 
VERY IMPORTANT NOTICE

Most owners and staff are committed  to ensuring that their property is in good working order with all amenities in place.  The owners or their administrator should be available to handle questions, complaints and supervise maintenance.  In case of a maintenance problem, the owners or their administrator should strive to have the problem repaired as soon as possible after being notified.  HOWEVER, please be VERY AWARE that you will be visiting a developing country where not very far behind the facade of beautiful villas, luxury condominiums and fancy resorts, is a country with a different culture then your own, significant infrastructure weaknesses and an inadequate supply of quality trades people and parts.  Therefore, while normally there are no problems, there very well could be and the time to repair it may not be what you would expect.  Consider VERY CAREFULLY before making a reservation that  NO REFUND, or RATE ADJUSTMENT shall be made for unforeseen failures such as the supply of electricity, water, pool filtration systems, air conditioning, telephone, television or satellite service, appliances, etc.  No refund or rate adjustment shall be made for any disturbance outside of the control of the property owner or his staff, such as construction at nearby properties or noisy parties at other villas, condos or hotels.  Your agreement is for a specific property that is privately owned.  We cannot move you to another property if you have a problem or complaint with the property you have rented.  No shows, late arrivals, reductions in the number of guests, and early departures are all non-refundable.