WHAT TO EXPECT
We are an online Vacation Property Rental agency based in Puerto
Aventuras Mexico. We represent for short and mid term rental, a
number of privately owned luxury villas and condos on the
beautiful Riviera Maya. We are not a property management company
or real estate agency.
to the owners of the properties we represent is to find suitable
renters for their property. In doing this we screen potential guests,
execute rental agreements, collect payments on behalf of the owner and provide guests with the
information they require to show up on the door step.
Our responsibility to the guest is to accurately as possible
describe the property and the conditions that the owner is
willing to rent under, then provide the information the guest
needs to prepare for arrival at that property. We attempt
to do this through visiting the properties, posting photos,
writing descriptions, executing rental agreements and answering
questions about the property that the guest might need to help
them with their decision and preparation.
Through the web site
we provide guests with maps, guides to area attractions & services,
restaurant listings, answers to Frequently Asked Questions, and
general information to assist guests with their vacation
We do our best to
list the amenities that are in
place at a property and that the descriptions are as accurate as
you should be aware that decor, colors, inventories and
amenities may change at the owners discretion and without
notice. You should also be very aware that Brisa Caribe
has no control over the owners or the staff of the properties we
represent as a rental agent. Brisa Caribe cannot accept
responsibility for the condition of the rental properties or
problems arising there from. Your rental agreement
is with an individual owner for a specific property. We
cannot move you to another property or provide refunds if you
are not satisfied with the property that you rented.
Most properties have wireless internet access, however in our
area the internet may not be at the speed that you are used to
back home. While the service is fairly reliable in
general, we do have occasional outages, during which time we
have to wait until the provider repairs it. The service
provider do NOT offer the level of service that you might expect
so there can be long delays in getting the service up again.
For this reason owners cannot guarantee the availability of the
internet service during your stay. Please note that there
will be NO refund or rate adjustment for the lack of internet
service during your stay.
owners and staff are committed
to ensuring that their property is in good
working order with all amenities in place. The owners or their
should be available to handle questions, complaints and supervise maintenance. In
case of a maintenance problem, the owners or their
Administrator/Manager should strive to
have the problem repaired as soon as possible after being notified.
HOWEVER, please be
that you will be visiting a developing country where not very
far behind the facade of beautiful villas, luxury condominiums
and fancy resorts, is a country with a culture likely
different than your own,
significant infrastructure weaknesses and an inadequate supply
of quality trades people and parts. Therefore, while
normally there are no problems, there very well could be and the
time to repair it may not be what you would expect. For
example on various occasions over the years we have seen
elevator failures which at best has taken days to repair and at
Consider VERY CAREFULLY
before making a reservation that
shall be made for unforeseen failures such as the supply of electricity, water,
pool filtration systems, air conditioning, telephone, internet, television or satellite
service, appliances, etc. No refund or rate adjustment shall be made for any
disturbance outside of the control of the property owner or his staff, such as
construction at nearby properties or noisy parties at other villas, condos or
hotels. Your agreement is for a specific property that is privately owned. We
cannot move you to another property if you have a problem or complaint with the
property you have rented. No shows, late arrivals, reductions in the number of
guests, and early departures are all non-refundable.
WHAT TO EXPECT:
The level of personal service at each property can vary greatly
so if you are looking for a high level of pampering and personal
attention please let us know so that we can direct you to the
right property. At a minimum, each property owner has an Administrator or Management company
employed directly by them to manage the property and handle
guest concerns while on the property should they arise.
These are the people you will deal with after you arrive.
Quite often they are not dedicated to one individual property but
may manage/administrate a number of properties. We will
provide you with contact information for the
Administrator/Manager just prior to arrival. Many, but not all of
the property owners will either have their Administrator/Manager
stop by to provide a short orientation about the property, or
they will have a book with information about their home and area
to help you settle in. At some of the more expensive
properties there will be a House Manager who is quite dedicated
to ensuring your personal needs are taken care of.
All properties have
large bottles of purified drinking water included in the rates.
provide at a minimum linens, bath towels, beach towels, and hand soap.
All of the villas are staffed. Please note though if you
have rented private villas in other parts of the world or even
Mexico, you may find the standard of service different so if you
have any questions or concerns please ask.
Each villa rental includes a maid or
provided Monday through Saturday. While in some cases the
maid might live in a small house 'casita' on the property, they
are not expected to function as servants, chase after you
picking up, baby sit your children, provide snacks & meals, mix
your drinks, do your laundry or wash your dishes.
(although some will do some of these things for an additional
fee) If you are wanting these extra services let us know
before making the booking and we will see if available and if so
at what price.
None of the villas
available for guest use. In some cases the maid will do
guest laundry for an additional fee. If this service is
available, it will be noted under the amenities.
Many villas do not
In that case they are normally changed once or twice a week.
If having daily changes is important to you, let us know before
booking so we can help direct you to a property where this is
Mexican cook or chef
is available at most villas. Each villa owner has
made their own arrangements for this service.
Some villas have cooks/chefs included in their rates. In this
case it will be listed under the amenities. At many of
the villas the maid will also prepare breakfasts and/or dinners
for an additional fee. At some villas the services of a
or Mexican cook is available. In nearly all cases the cook
or chef will only be on site for the meal service.
Each villa rental
will also have an individual who is responsible for
maintenance. In some cases this person may be
the husband of the maid and live in a casita on the property.
Nearly all of the condos are rented out on a ‘self-catering’
basis. This means that you need to be quite self-reliant.
Housekeeping service is only provided at the end of your stay
unless additional cleanings are otherwise offered or arranged.
You are responsible for your own transportation, food purchase,
cooking, dishwashing and laundry. At checkout you are expected
to leave the condo tidy with dishes done and garbage thrown out.
There is no concierge available unless specifically offered.
However we here at Brisa Caribe are able to assist you with
organizing some of these things if given enough advance notice.
Should you have a problem in the unit which you cannot sort out
yourself, there is a property administrator or manager available
to call who can assist you.
Each condo rental includes a
Some condos have one or two mid week cleanings included in the
rental rate or additional cleaning available for an extra
charge. See the amenity list of each individual property
Many of the condos
have a washer and dryer available to the guests. If
available it will be listed under the amenity list of the
The services of a
is available through us at all condos subject to availability.
To learn more about
Doug Wasmuth the owner of Villa Brisa Caribe and this business,
please click here